The Product I Purchased Didn't Arrive, What Should I Do?

Delivery Issues

The products are delivered to your in-game account within 1 minute at the latest after the payment is confirmed.

Check These First

1. From your order page (/myaccount) verify that your order status is Paid.
2. Make sure that the Minecraft username you entered when purchasing the product is correct.
3. You do not need to be online on the server at the time of delivery, but ranks may be activated the next time you log in.

If It Hasn't Arrived Yet

Create a support request with your order number. We run the delivery queue manually again.